Lipsy – Crap Courier & Customer Services
Why is Lipsy’s customer services so inept? Last year I tried making an order from their site and every time I went through the checkout process, an error page would come up (through no fault of mine, their site was “under maintenance” – why have the website up and running if that was so?! – and I was charged for each attempt I made this order, even though it hadn’t processed! So I was charged £120 three times – and after a dozen phone calls to Lipsy customer services nothing was resolved. Had to wait over a month for my refund!
On the 12th of January this month I also bought a purple Lipsy Ric Rac Bow dress in the sale for £18, and almost 2 weeks on have still not received it. I emailed Lipsy customer services with regards to this and they took a screenshot of the tracking details (see…