Comments on: Lipsy – Crap Courier & Customer Services

By: Gail

Gail — Fri, 04 Nov 2011 13:35:51 +0000

Hi, I am now having a bad experience with Lipsy. I placed an order on line on Monday which apparently didn’t go through so i did it again and it went through. I have now been charged twice! I got an email to say that only 1 item had been dispatched instaed of the two (tracksuit top and bottoms). So now i am waiting to get half a tracksuit, who wants half a track suit? I dont know why they have taken payment for 2 sets of tracksuits either as from what their email said i will only be receiving a tracksuit top. They aren’t cheap either. I rang the customer service team and got a very defensive person who only made me feel worse about the whole thing, furthermore i think that she lied to me to get me off the phone saying that i will refunded for everything i have paid for including delivery etc. I bet this wont happen. They must be making a fortune so why not put extra money into training for this kind of thing. When you are paying what you do for their clothes you expect a much better service. I have now emailed them and guess what? NO REPLY. I am so disappointed with them.

By: jo

jo — Thu, 26 May 2011 14:16:58 +0000

I had a similar experience. I ordered by special next day delivery and it had not arrived 4 days later. When I rang up and said I had paid for next day (eventhough my p&p should have been free as the top banner advertised FREE delivery over £100 spend which they conveniently removed after id rung and emailed them). When I rang they told me that the next day delivery was more of a “preffered” guideline time for delivery than a garuantee. Yet when i logged into my orders I was met with a message explaining that my parcel would be delivered on [date] which was the day after I had placed the order. If its not next day delivery service then it should not be called NEXT DAY. Common sense, Lipsy. After many phonecalls and complaints i was refunded my postage but my dresses still arrived far too late for the event. Disappointed. By the way my hermes is notorious for their shoddy service they are a budget courier but exxtremely unreliable. Also, their name sounds like my HERPES which is quite appropriate because they are basically a diseased company.

By: courier services

courier services — Fri, 06 May 2011 03:49:22 +0000

I have no experience about Lipsy. In that case I want to give you advice when you are searching for courier services. Don’t choose the first one you see. To get the best courier services you need to do a little extra research.

By: jacqueline montague

jacqueline montague — Tue, 22 Mar 2011 16:44:33 +0000

I have used internet ordering for years and the first time I return an item to Lipsy (my first ever order with them ) IT WENT MISSING! They have told me I must pursue Royal Mail. I have NEVER had a parcel go missing via Royal Mail. They are cowboys of the first order.

By: Lucas Mares

Lucas Mares — Thu, 23 Dec 2010 07:11:03 +0000

This happens when company doesn’t care about the customers because in courier services case we have to any how trust them and that’s why they take the advantage of that.

By: Cora

Cora — Mon, 07 Jun 2010 22:40:52 +0000

Sorry just passing by… (and pardon my bad english :p)

I totally agree with u that they should really do something about their customer service and change a courier or something…
last time I bought two dresses from them, it was supposed to arrive on Tue, but it didnt arrive on that day so I went to Hermes website and check on it… the status was “post code error”. I was worried so I went to hermes’ customer service and filled out the form telling them how to get to my house, and their reply was asking me to contact Lipsy instead! Seriously!!
Well, the dresses arrived at last, after one whole week…

So after I tried them on I decided to return one of the dresses to them… I made sure I posted it more than one week before the 28-day of return policy.. now it’s been almost 3 weeks and I still havent heard back from them!!

This is so frustrating because I love their clothes but this totally discouraged me from ordering from their site again.